This city of a quarter million represents a typical deployment of the base Mach Alert Fire Station Alerting system. Dispatchers issue alerts from the manual Mach Alert graphical user interface, receive confirmed audio confirmation from the Station Controllers, and monitor their system’s health with Mach Alert's built-in tools. This department also took advantage of Mach Alert's custom input/output options to install day/night switches at all fire stations.
Serving over half a million citizens, this metropolitan fire department wanted to leave little to chance. Fully redundant dispatch centers are each outfitted with a complete set of Mach Alert dispatch hardware—if one loses connectivity, the other center will immediately and seamlessly take over system operations. Text-to-speech ensures that alert information will always reach first responders in a timely matter regardless of radio traffic or interference.
Size shouldn’t matter when lives are at risk, so Mach Alert ensures that a fire department serving a suburb of under 50,000 has the same cutting-edge features and technology available to big city departments. Their third-party computer aided dispatch (CAD) system integrates seamlessly with Mach Alert and automatically dispatches alerts via the Mach Alert CAD interface without any additional input from the dispatcher.
Multiple agencies in this county of more than 200,000 consolidated their dispatch operations into a single communications center. With Mach Alert's support for multiple agencies, the county is divided into separate dispatch areas—letting dispatchers focus on their own area of responsibility without sacrificing the benefits of shared hardware infrastructure.